HeartSync support
Let’s get your shared rhythm moving.
Start with the issue closest to what you see in the app. If it still does not work, send us the details and we will help.
Contact support
Email us with your phone model, operating-system version, and a short description of what happened. Screenshots are useful, but hide private heartbeat text and invite codes first.
support@webdevnc.com
Do not send passwords, sign-in codes, active invite codes, or purchase credentials.
Common help
Linking and unlocking
How do I link my partner?
Open the Partner tab and create an invite code. Your partner enters that code while signed in to their own HeartSync account. Invite codes are private, so send yours only to the person you intend to link.
Why is our heartbeat still locked?
Both partners must complete all three prompts for the same daily or weekly period. Check the Partner tab to see whether one side is still waiting.
Why did my partner not receive a reminder?
Check notification permission and reminder settings on their phone. Delivery can also be delayed by connection, battery-saving settings, or the device platform.
Where are our older check-ins?
Open Memories to browse past unlocked periods. You can search your shared history from there.
How do I manage Premium?
Subscriptions are managed through the store account used for the purchase. Open your App Store or Google Play subscription settings to review or cancel renewal.
How do I delete my account?
Use the deletion option in HeartSync settings or follow the steps on the HeartSync account deletion page.